Privacy Policy

1. Introduction

Stella Mare Luxury Villa ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information you provide when booking or enquiring about a stay at our property in Adeje, Tenerife, Spain. We comply with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection law.

2. Information We Collect

• Identification details: full name, date of birth, nationality, and passport or ID number (required by Spanish law for guest registration).
• Contact details: email address, phone number, and postal address.
• Booking details: arrival and departure dates, number of guests, and special requests.
• Payment information: processed securely by our payment provider — we do not store full card details.
• Technical data: IP address, browser type, and basic analytics from our website.

3. How We Use Your Information

• To process and manage your reservation and stay.
• To comply with legal obligations, including mandatory guest registration with Spanish authorities.
• To communicate with you about your booking, check-in instructions, and on-site services.
• To respond to enquiries and provide customer support.
• To improve our website and services through aggregated, anonymised analytics.

4. Legal Basis for Processing

We process your data on the basis of contract performance (managing your booking), legal obligation (guest registration and tax records), and legitimate interest (security of the property and improvement of our services). Marketing communications, when applicable, are only sent with your explicit consent.

5. Sharing of Information

We do not sell your personal data. We only share information with:

• Spanish public authorities, where legally required (e.g. guest registration).
• Trusted service providers (payment processors, booking platforms, cleaning and maintenance staff) under strict confidentiality.
• Professional advisors and insurers where necessary.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described above, including legal, accounting, and tax requirements. Guest registration records are kept for the period required by Spanish law.

7. Cookies & Analytics

Our website uses essential cookies to function properly and may use analytics cookies to understand how visitors use the site. You can disable cookies through your browser settings; some site features may be limited as a result.

8. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Under GDPR, you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability. You may also lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. Contact

For any questions or to exercise your rights regarding your personal data, please contact us at radu.culic@gmail.com or +34 603 323 192.